Subject: Electronic Support

Audience: All

Date: December 3, 2005

Documentation

• InfoCenter: http://publib.boulder.ibm.com/eserver
  • HW, SW, Middleware

Electronic Services

• Electronic Services: http://www.ibm.com/support/electronic
  • Service Agent ("call home")
  • Open hardware/software service requests
  • Automate alert notification
• Subscription Services: https://techsupport.services.ibm.com/server/pseries.subscriptionSvcs
  • Security Advisories
  • New AIX, VIO, HMC, microcode fixes: critical, maintenance level, high impact, latest...
• Announcements: https://isource.ibm.com/world/
  • News/Announcements
  • Application/Industry/Technical updates
  • Events
  • Education
  • Promotions

Updates/Fixes/Troubleshooting

• AIX Service Update Management Assistant (SUMA): http://www-128.ibm.com/developerworks/eserver/library/es-updateaix.html
  • ("smit suma")
  • Automate downloading of fixes for AIX
• Microcode Updates: https://techsupport.services.ibm.com/server/aix.invscoutMDS
  • Determine whether you system has current microcode (/usr/sbin/invscout)
• Fix Central: http://www-912.ibm.com/eserver/support/fixes
  • Download AIX, HMC, LPP, microcode fixes
• Support/Troubleshooting: http://www-03.ibm.com/servers/eserver/support/unixservers/syp5/solvinghwaix.html
  • Media Refresh: https://www14.software.ibm.com/iwm/web/swdelivery/swdelivery.shtml
  • Replace lost CD's
  • Obtain latest CD's

Configuration/Compatibility

• Hardware/Software: http://www-912.ibm.com/e_dir/eServerPrereq.nsf
• LPAR Configuration Validation: http://www-03.ibm.com/servers/eserver/iseries/lpar/systemdesign.html
  • Validate a proposed LPAR/micropartition configuration

Security

• Security Planner: http://publib.boulder.ibm.com/infocenter/iseries/v1r1/en_US/info/secplanr/securwiz.htm

Forums/Collaboration

• AIX and Power Linux Community: http://www-03.ibm.com/servers/eserver/pseries/community/index.html