Article: Q29202
Product(s): See article
Version(s): 1.00
Operating System(s): MS-DOS
Keyword(s): ENDUSER | | mspl13_basic
Last Modified: 5-JUN-1988
If the mouse driver is installed, but the mouse does not work, the
problem may be due to one of the following problems:
1. A hardware conflict
2. A software conflict
3. A faulty mouse
If you have a serial mouse, make sure that your serial ports are
correctly configured.
To rule out a software conflict, boot from a "vanilla" DOS (i.e.,
no AUTOEXEC.BAT or CONFIG.SYS files) and manually install the mouse
driver from the Mouse Setup disk by typing Mouse.
Problems can occur if the mouse driver is installed on a device
other than the mouse. This is true in cases where a noisy bus causes
the driver to install for a bus mouse, or a device such as a modem
causes the driver to think a serial mouse is being used.
If you suspect the driver is not installing on the correct port,
use the mouse switches to direct the driver to the specific port.
For example, if your mouse is on COM2, load the mouse driver with
the following command:
MOUSE /C2 <- install driver on COM2
If you have a bus mouse, check the jumper settings for a possible
interrupt conflict, an I/O address conflict, or expansion slot problems.
If the problems continue, isolate the problem on another machine
before determining if you have a faulty mouse.