Q97151: Acer Computers Hang After Installing DoubleSpace

Article: Q97151
Product(s): Microsoft Disk Operating System
Version(s): MS-DOS:6.0,6.2,6.22
Operating System(s): 
Keyword(s): 
Last Modified: 23-NOV-1999

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The information in this article applies to:

- Microsoft MS-DOS operating system versions 6.0, 6.2, 6.22 
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SYMPTOMS
========

This information applies to both Microsoft DoubleSpace and Microsoft DriveSpace.
For MS-DOS 6.22, use DRVSPACE in place of DBLSPACE for commands and filenames.

Your Acer computer stops responding (hangs) after you install DoubleSpace.

CAUSE
=====

According to Acer Technical Support, 386 11/16SX and 386 11/20SX machines with
BIOS revisions earlier than 1.2 revision 4 hang after you install DoubleSpace.

RESOLUTION
==========

According to Acer Technical Support, you need to upgrade to BIOS version 1.2
revision 4 to correct this problem. For more information, about the BIOS
upgrade, contact Acer Technical Support.


For more information, query on the following words in the Microsoft Knowledge
Base:

  doublespace and setup and reboot and hangs


Acer computers are manufactured by Acer Technologies Corporation, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: 6.00 i.2r4 dblspace double space 6.20 dblspace.exe 3rdparty

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Keywords          :  
Technology        : kbMSDOSSearch kbMSDOS622 kbMSDOS620 kbMSDOS600
Version           : MS-DOS:6.0,6.2,6.22

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