Article: Q99724
Product(s): Microsoft Mail For Appletalk Networks
Version(s): WINDOWS:3.1,3.1a
Operating System(s):
Keyword(s):
Last Modified: 10-NOV-1999
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Mail for AppleTalk Networks, versions 3.1, 3.1a
-------------------------------------------------------------------------------
SYMPTOMS
========
When you attempt to access the Preferences menu in version 3.1 of Microsoft Mail
for AppleTalk Networks, the following error message may appear:
Sorry, the requested window could not be created.
CAUSE
=====
This error message is displayed when corruption has occurred in the stored
preference information for a particular user within the Microsoft Mail Data
file.
RESOLUTION
==========
To correct this problem, upgrade the server for Microsoft Mail for AppleTalk
Networks to version 3.1a.
Alternate solutions include rebuilding the Mail Data file or removing the user
and re-creating the account (after moving mail locally).
Additional query words: 3.10 3.10a datafile err msg errmsg alert
======================================================================
Keywords :
Technology : kbMailSearch kbZNotKeyword3 kbMailATN310 kbMailATN310a
Version : WINDOWS:3.1,3.1a
=============================================================================