Article: Q103104
Product(s): Microsoft Windows NT
Version(s): 2000,3.51
Operating System(s):
Keyword(s): kbtool
Last Modified: 08-AUG-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows NT Advanced Server
- Microsoft Windows NT Server version 3.51
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional
-------------------------------------------------------------------------------
SYMPTOMS
========
When the 16-bit Windows or Windows on Windows (WOW) subsystem starts, the
following error message is displayed:
NOTE: The WOW subsystem may be started automatically when you start Windows NT or
the first time you run a 16-bit Windows-based application.
The Win16 Subsystem was unable to enter Protected Mode, DOSX.EXE must be in
your AUTOEXEC.NT and present in your PATH.
CAUSE
=====
One or more of the following conditions exists in Microsoft Windows NT or
Windows NT Advanced Server:
- HIMEM.SYS or DOSX.EXE is missing or corrupt in the SYSTEM32 directory.
- HIMEM.SYS is not being loaded in the CONFIG.NT file.
- DOSX.EXE is not being loaded in the AUTOEXEC.NT file.
RESOLUTION
==========
Make sure that the line, "device=%SystemRoot%\system32\himem.sys," exists in the
CONFIG.NT file.
Make sure that the line, "lh %SystemRoot%\system32\dosx.exe," exists in the
AUTOEXEC.NT file.
Expand HIMEM.SYS, DOSX.EXE, or both from the Windows NT setup disks or CD- ROM
disc if either or both are missing from the SYSTEM32 directory.
For more information on DOSX.EXE, query on the following keywords in the
Microsoft Knowledge Base:
WOW and 16-BIT
Additional query words: wfw wfwg prodnt wow 16-bit
======================================================================
Keywords : kbtool
Technology : kbWinNTsearch kbWinNT351search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS351 kbWinNTAdvSerSearch kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinNTS351search kbWinAdvServSearch
Version : :2000,3.51
=============================================================================