Article: Q114871
Product(s): Microsoft Home Multimedia Titles
Version(s): 1994 edition
Operating System(s):
Keyword(s):
Last Modified: 09-DEC-1999
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Bookshelf for Windows 1994 edition
-------------------------------------------------------------------------------
SYMPTOMS
========
If you run Bookshelf 1994 with Central Point's PCTools Desktop version 1.0 or
2.0, you may receive a general protection (GP) fault when you try to move
QuickShelf (or, in some cases, if you just click the QuickShelf title bar). The
following error message may appear
QSHELF caused a General Protection Fault in module <unknown>
<Address>:QSHELF will close."
where <Address> is a memory address, such as 2527:003FA.
NOTE: Clicking or moving QuickShelf with PCTools on the system also causes the
system to restart in some cases.
RESOLUTION
==========
This can be corrected by adding "6=MSQSWClass" (without the quotation marks) to
the [Desktop.Subclass.Exclude] section in the WNUSER.INI file (in the CPS\DATA
directory) as shown below:
[Desktop.Subclass.Exclude]
1=PSFloatC
2=LauncherWClass
3=GWScopeWin
4=CIV
5=CIVDIALOG
6=MSQSWClass
NOTE: Numbers 1 through 5 should already be there.
WORKAROUND
==========
Other resolutions include the following:
1. Use PROGMAN.EXE as your shell.
-or-
2. Use Small Buttons in QuickShelf (this removes the ability to move
QuickShelf).
For more information about PCTools, contact Central Point Software at (503)
690-8080 or (503) 690-8090.
PCTools is manufactured by Central Point Software, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.
Additional query words: 1994 multi media multimedia multi-media bshelf book shelf gpf pctw pc tools
======================================================================
Keywords :
Technology : kbHomeMMsearch kbBookshelfSearch kbBookShelf1994
Version : :1994 edition
=============================================================================