Article: Q124016
Product(s): Microsoft Home Multimedia Titles
Version(s): 1994 1995
Operating System(s):
Keyword(s):
Last Modified: 26-MAY-2001
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The information in this article applies to:
- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia
- Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia
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SYMPTOMS
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After starting Encarta, the Microsoft Home dialog box displays and the system
stops responding (hangs). Pressing CTRL+ESC displays the Task List with Create
Note as a running application.
CAUSE
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This error will occur when one of the following happens:
1. You map a directory to a drive using the MS-DOS SUBST command. For example,
the following command in the AUTOEXEC.BAT file may cause Encarta to stop
responding (hang) at the Home screen:
subst x: c:\apps\windows
This command will create a drive X mapping to the C:\APPS\WINDOWS directory.
2. Windows is installed to the root directory or is mapped to a root directory
either using the SUBST command, a shell, or even a network situation using a
map.
To determine your Windows location:
a. Shell to the MS-DOS prompt (double-click the MS-DOS Prompt icon in the
Main group of Program Manager).
b. Type Set at the prompt.
If the WINDIR= line is set to WINDIR=C: or another drive, you have an invalid
directory path. It should say something like:
WINDIR=C:\WINDOWS
3. A corrupted ENCART94.ANN file (in Encarta 1994) and a corrupted ENCART95.ANN
file (in Encarta 1995) can also cause the problem. The ENCART94.ANN and
ENCART95.ANN files are created for annotations. Delete this file.
4. Your fonts are corrupt. Delete the V<#>SP.FON (where <#> is a
number between 1 and 7) from your Windows SYSTEM subdirectory. Then, rerun
Setup from the Encarta CD.
Additional query words: 1994 multi media multimedia multi-media mmtitles hanging hanged hung stop halt MSHOME blue screen err error lockup lock up freeze pause wait crash 1995
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Keywords :
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncarta1995 kbEncartaEnCyc1994
Version : 1994 1995
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