Article: Q126056
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0,3.1,3.11,4.0,4.2,6.0a; :1994 edition,1995 edition
Operating System(s):
Keyword(s): kbenv kberrmsg kbmm kbsetup kbtshoot kbimu
Last Modified: 08-NOV-2001
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The information in this article applies to:
- Microsoft Ancient Lands for Windows, version 1.0
- Microsoft Bookshelf for Windows versions 1994 edition, 1995 edition
- Microsoft Cinemania for Windows 1995 edition
- Microsoft Complete Baseball
- Microsoft Dangerous Creatures
- Microsoft Encarta 96 Encyclopedia for Windows
- Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh
- Microsoft Office for Windows, version 4.2
- Microsoft PowerPoint for Windows, version 4.0
- Microsoft The Ultimate Frank Lloyd Wright, version 1994 edition
- Microsoft Word for Windows, version 6.0a
- Microsoft World of Flight for Windows, version 1.0
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** - WARNING - **
** THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN **
** CONFIRMED, EDITED OR TESTED BY MICROSOFT. USE ONLY **
** WITH DISCRETION. **
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SYMPTOMS
========
When you try to run Setup you may receive the error message:
Acmsetup has caused a Stack Fault in User.Exe
The error may also occur in Ms_setup.dll.
RESOLUTION
==========
If you experience this error, one of the possible causes is the inability of the
system to operate in 32-bit Disk Access mode. The problem may be due to a
hardware failure, or the hard drive controller is not a WD1003 (Western Digital)
compatible, or a virus is affecting the hard drive.
To test for 32-bit Disk Access problems, enter Windows by typing the following
command at the MS-DOS prompt:
"WIN /D:F" (without the quotation marks)
Windows will start without 32-bit Disk Access. If you are now able to
successfully run Setup, 32-bit Disk Access is the problem.
If you are experiencing the error in Ms_setup.dll, For additional information,
please see the following article(s) in the Microsoft Knowledge Base:
Q112038 OFF: ACMSETUP.EXE Caused a General Protection Fault in MSSETUP.DLL
MORE INFORMATION
================
To disable the 32-bit Disk Access:
1. Select Control Panel. Control is located in the Main Group.
2. Choose the 386 Enhanced icon.
3. Select Virtual Memory and then select Change.
4. Disable the 32-bit Disk Access by removing the X in the option:
Use 32-Bit Disk Access
The 32-bit Disk Access can also be changed by modifying the System.ini:
[386Enh]
32BitDiskAccess=off
The following error has been reported on a Compaq Presario with TabWorks running
as the shell and Quicken Billminder on the Load= line:
ACMSETUP caused a stack fault in Shell.dll at 0002:0BEA
Clean booting with Progman.exe for the shell and no load= allowed Setup to
complete successfully.
Additional query words: 1995 multi media multimedia multi-media mmtitles t-shoot acme
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Keywords : kbenv kberrmsg kbmm kbsetup kbtshoot kbimu
Technology : kbHWMAC kbOSMAC kbWordSearch kbOfficeSearch kbHomeProdSearch kbPowerPtSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbGamesSearch kbZNotKeyword kbZNotKeyword2 kbBookshelfSearch kbBaseballSearch kbEncartaEncycSearch kbCineManiaSearch kbPowerPt400 kbOffice420 kbWord600a kbAncientLands kbCompleteBaseballSearch kbBookShelf1994 kbBookShelf1995 kbCinemania1995 kbDangerousCreatures kbUltimateFLW kbWorldofFlight kbEncartaEnCyc1996 kbEncartaEnCyc1995Mac
Version : WINDOWS:1.0,3.1,3.11,4.0,4.2,6.0a; :1994 edition,1995 edition
Issue type : kbprb
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