Article: Q139083
Product(s): The Microsoft Network
Version(s): 1.00 1.05 1.2 1.3
Operating System(s):
Keyword(s):
Last Modified: 14-OCT-1999
-------------------------------------------------------------------------------
The information in this article applies to:
- The Microsoft Network versions 1.0, 1.05, 1.2, 1.3
-------------------------------------------------------------------------------
SYMPTOMS
========
When you try to play a sound clip on MSN, The Microsoft Network, you may receive
the following error message:
Navigator not found
CAUSE
=====
You may receive the error message stated above if any one of the following
conditions exists:
- You are trying to play an incorrectly authored sound clip.
- You are trying to play a sound clip when MSN is very busy.
- You are trying to play a sound clip on a computer with mixed beta and release
version DLL files. You may have installed the released version of MSN over a
beta version, which may have left you with a mix of beta and release version
DLL files.
RESOLUTION
==========
If the sound clip was incorrectly authored, we can fix it.
If MSN is very busy when you try to play a sound clip, the only solution is to
try to play the sound clip later.
If you installed the released version of MSN over a beta version, perform a clean
install of MSN. If the clean install does not solve the problem, call MSN Member
Support with the following information:
- Which sound clip were you trying to play?
- Where is the sound clip located on MSN?
- What was the time and date when you tried to play the sound clip?
Additional query words: 1.2 msn
======================================================================
Keywords :
Technology : kbMSNSearch kbMSN130 kbMSN105 kbMSN120
Version : 1.00 1.05 1.2 1.3
=============================================================================