Article: Q149384
Product(s): The Microsoft Network
Version(s): 1.00 1.05 1.20 1.30
Operating System(s):
Keyword(s):
Last Modified: 14-OCT-1999
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The information in this article applies to:
- The Microsoft Network versions 1.0, 1.05, 1.2, 1.3
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SYMPTOMS
========
When you connect to MSN, The Microsoft Network, you may receive the following
error message:
Cannot open the online statement. Try again later.
When you click OK, you are prompted whether you want to disconnect. If you click
No, you receive a blank screen. If you then click Go To MSN Central from the MSN
icon on the taskbar, MSN operates normally.
CAUSE
=====
This behavior can occur if the Onlstmt.exe file in the Program Files\The
Microsoft Network folder is missing or damaged.
RESOLUTION
==========
To resolve this issue, use either of the following methods:
- Remove and reinstall MSN.
- Extract the Onlstmt.exe file from your original Windows 95 disks or CD-ROM to
the Program Files\The Microsoft Network folder. The Onlstmt.exe file is
located in the Win95_07.cab cabinet file.
For information about using the Extract tool, type "extract" (without
quotation marks) at a command prompt, or see the following article in the
Microsoft Knowledge Base:
Q129605 How to Extract Original Compressed Windows Files
Additional query words:
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Keywords :
Technology : kbMSNSearch kbMSN130 kbMSN105 kbMSN120
Version : 1.00 1.05 1.20 1.30
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