Article: Q151639
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1996
Operating System(s):
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 13-JUN-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Encarta 96 Encyclopedia for Windows
- the operating system: Microsoft Windows 95
- the operating system: Microsoft Windows 98
-------------------------------------------------------------------------------
SYMPTOMS
========
When you start Encarta 96 Encyclopedia in Windows 95 or Windows 98, you may
receive the following error message:
This program has performed an illegal operation and will be shut down. If the
problem persists, contact the program vendor.
If you click the Details button, you receive the following message:
ENC9632 caused an invalid page fault in module Enc9632.exe.
CAUSE
=====
This behavior can occur for either of the following reasons:
- You attempt to start the retail version of Encarta on a computer that
originally had the MPEG version of Encarta installed.
- You attempt to start the MPEG version of Encarta on a computer that
originally had the retail version of Encarta installed.
RESOLUTION
==========
To resolve this issue, remove and then reinstall Encarta. To do this, follow
these steps:
1. Insert the Encarta CD-ROM into the CD-ROM drive. Press and hold down the
SHIFT key to prevent Encarta from starting automatically.
2. Click Start, point to Settings, and then click Control Panel.
3. Click Add/Remove Programs.
4. Click Microsoft Encarta 96 Encyclopedia, click Add/Remove, and then click
Remove All. When you are prompted to confirm the removal, click Yes.
NOTE: If you do not have the original CD-ROM used to install Encarta, you need
to delete the Encarta 96 folder manually before you reinstall Encarta. The
default location of the Encarta 96 folder is C:\Program Files\Microsoft
Reference\Encarta 96 Encyc.
For more information about how to perform this task in Windows, please see
your Windows printed documentation or online Help.
5. Click Start, and then click Run.
6. In the Open box, type the following line, and then click OK
<drive>:\Setup.exe
where <drive> is the letter of your CD-ROM drive.
7. Follow the instructions on the screen to reinstall Encarta.
MORE INFORMATION
================
Two versions of Encarta 96 Encyclopedia are available. One version is an MPEG
version that is most likely pre-installed on computers that have MPEG software
or hardware installed. The other (retail) version of Encarta 96 is usually
pre-installed in non-MPEG capable computers or purchased from retail software
vendors.
Because the MPEG version of Encarta 96 was designed for Windows 95, only the
retail version of Encarta will run correctly on machines with Microsoft Windows
3.x.
To check which version of Encarta is installed on your computer, follow these
steps:
1. Click Start, point to Find, and then click Files Or Folders.
2. In the Named box, type "enc9632.exe" (without the quotation marks), and then
click Find Now.
3. In the list of found files, right-click the Enc9632.exe file, and then click
Properties.
4. Click the Version tab.
If the file version shown is version 4.14.0037, the retail version of Encarta
96 is installed on your computer.
If the file version shown is version 4.14.0041, the MPEG version of Encarta 96
is installed on your computer.
Additional query words: 1996 kbmm multi multi-media media mmtitles ipf
======================================================================
Keywords : kberrmsg kbsetup kbimu
Technology : kbOSWin98 kbOSWin95 kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1996
Version : WINDOWS:1996
Issue type : kbprb
=============================================================================