Article: Q152187
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s):
Keyword(s): kbprint kbtool win95 kbPrinting
Last Modified: 07-SEP-2001
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The information in this article applies to:
- Microsoft Windows 95
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SYMPTOMS
========
When you double-click the Add Printer icon in the Printers folder, nothing may
happen.
CAUSE
=====
This behavior can occur if either or both of the following files are missing or
damaged:
- Msprint.dll
- Msprint2.dll
RESOLUTION
==========
If these files exist on the hard disk, rename them. Then, extract new copies of
these files from your original Windows 95 disks or CD-ROM to the Windows\System
folder. The Msprint.dll file and the Msprint2.dll file are located in the
Precopy1.cab cabinet file.
For additional information about using the Extract tool, please see the following
article in the Microsoft Knowledge Base:
Q129605 How to Extract Original Compressed Windows Files
MORE INFORMATION
================
This behavior can also occur if the Windows\Inf folder is missing or damaged. To
resolve this issue, extract all the .inf files from the Precopy2.cab file to the
Windows\Inf folder. For information about using the Extract tool, see the
following article in the Microsoft Knowledge Base:
Q129605 How to Extract Original Compressed Windows Files
Other files that are accessed when you activate the Add Printer Wizard include:
- Setupx.dll
- Setup4.dll
- Mmci.dll
- Iosclass.dll
- Rundll32.exe
- Sysclass.dll
Additional query words: hangs
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Keywords : kbprint kbtool win95 kbPrinting
Technology : kbWin95search kbZNotKeyword3
Version : 95
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