Article: Q152946
Product(s): Microsoft Exchange
Version(s): winnt:4.0
Operating System(s):
Keyword(s): kbnetwork exc4
Last Modified: 21-JUL-1999
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The information in this article applies to:
- Microsoft Exchange Server, version 4.0
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SYMPTOMS
========
The Microsoft Exchange Information Store Service may terminate unexpectedly. The
Drwtsn32.log may show a failure of Store.exe with an entry similar to the
following:
App: store.DBG (pid=248)
When: 8/2/1996 @ 12:33:11.437
Exception number: c0000005 (access violation)
CAUSE
=====
Data corruption of the Information Store causes an inconsistency, which in turn
causes a client request to make the server stop functioning.
WORKAROUND
==========
Run Isinteg.exe. This should fix the Information Store corruption, preventing
the failure.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in Service Pack 3 of Microsoft Exchange
4.0. For information on obtaining the Service Pack, query on the following word
in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
================
Viewing the thread that shows the FAULT will yield something like the
following:
State Dump for Thread Id 0x50
eax=0a19f9dc ebx=00000000 ecx=00000000 edx=0015bbb8 esi=0053b2c4
edi=fffff9bf
eip=0200f02d esp=0a19f8f8 ebp=0a19f908 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202
function: JTAB_BASE::EcSetPositionToMid
0200f022 55 push ebp
0200f023 8bec mov ebp,esp
0200f025 83ec04 sub esp,0x4
0200f028 53 push ebx
0200f029 56 push esi
0200f02a 57 push edi
0200f02b 8bd9 mov ebx,ecx
FAULT ->0200f02d f6412804 test byte ptr [ecx+0x28],0x4
ds:0055e922=f4
0200f031 0f85d2ea0400 jne JTAB_BASE::EcSetPositionToMid
(0205db09)
0200f037 6a00 push 0x0
0200f039 8bcb mov ecx,ebx
0200f03b 68c8a41302 push 0x213a4c8
0200f040 e88328ffff call JTAB_BASE::EcSetCurrentIndex
(020018c8)
0200f045 85c0 test eax,eax
0200f047 7540 jnz JTAB_BASE::EcSetPositionToMid+0x67
(0200f089)
0200f049 6a01 push 0x1
0200f04b 8d45ff lea eax,[ebp-0x1]
ss:0a6fe22a=????????
0200f04e 6a01 push 0x1
0200f050 8bcb mov ecx,ebx
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0a19f908 020e1421 0a19fa70 00000006 0053b2c4 00000000
store!JTAB_BASE::EcSetPositionToMid
[omap]
0a19f9b4 020e39b9 0053d034 00000000 0a19f9dc 0a19fa70
store!CAT::EcPositionToId [omap]
0a19fa24 020d6bac 0a19fa70 00000000 0a19fa80 0a19fa84
store!CAT::EcGetCollapseState [omap]
0a19fa44 020d2075 0813411c 0000006c 0a19fa70 00000000
store!EcGetCollapseStateOp [omap]
0a19fa88 02003581 0813411c 0a19fac8 00000001 0000006c
store!EcGetCollapseState [omap]
0a19faf8 020029be 001cacb8 0053b2c4 0a19fb1c 00000818 store!EcRpc [omap]
0a19fb20 77e8fbad 001cacb8 0053b2c4 0020eafc 00000818 store!EcDoRpc [omap]
0a19fe28 77e8f88e 00000000 00000000 0a19ff10 0a19fe40 rpcrt4!<nosymbols>
0a19fe7c 77e61306 02003c3d 0a19ff10 0a19ff3c 0018a168 rpcrt4!<nosymbols>
0a19fed0 77e61527 0a19ff10 00000000 0a19ff3c 0a19ff40 rpcrt4!<nosymbols>
0018a1d8 00000009 00100004 00080100 00184d90 00830015 rpcrt4!<nosymbols>
Additional query words: access violation gp fault
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Keywords : kbnetwork exc4
Technology : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version : winnt:4.0
Issue type : kbbug
Solution Type : kbfix
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