Article: Q156986
Product(s): The Microsoft Network
Version(s): 2.6,5,5.0,5.01,5.1,5.2,5.5
Operating System(s):
Keyword(s): kberrmsg kbtool dun msiew95 kbDialUp
Last Modified: 06-AUG-2002
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The information in this article applies to:
- MSN versions 2.6, 5.0, 5.1, 5.2
- Microsoft Internet Explorer versions 5, 5.01, 5.5 for Windows 95
- Microsoft Internet Explorer versions 5, 5.01, 5.5 for Windows 98
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SYMPTOMS
========
When you are using MSN, The Microsoft Network, as your Internet service provider
and you start the MSN Dial-Up Networking connection to connect to the Internet,
you may receive the following error message:
Dial-Up Networking
The computer you're dialing in to cannot establish a Dial-Up Networking
connection.
Check your password, and then try again.
CAUSE
=====
The MSN connection requires your user name to be entered using the "MSN/<user
name>" format. If the "MSN/" prefix is missing, you receive the error
message.
RESOLUTION
==========
Change your user name in the MSN Dial-Up Networking connection to use the
"MSN/<user name>" format, where <user name> is your MSN member ID.
To do this, follow these steps:
1. Click Start, point to Programs, point to Accessories, and then click Dial-Up
Networking.
2. Double-click MSN and MSN Backup (for advanced use only), if present.
3. Type your MSN user name as "MSN/<user_name>" (without the quotation
marks). Substitute your MSN member ID for <user_name>.
4. In the Password box, type your MSN password and then click Connect.
Additional query words: kbimu
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Keywords : kberrmsg kbtool dun msiew95 kbDialUp
Technology : kbIEsearch kbMSNSearch kbIE95Search kbIE500Search kbZNotKeyword3 kbIE98Search kbIE500Win95 kbIE550Win95 kbIE500Win98 kbIE501Win98 kbIE550Win98 kbIE501Win95 kbMSN520 kbMSN510 kbMSN500 kbMSN260 kbIE550Search
Version : :2.6,5,5.0,5.01,5.1,5.2,5.5
Issue type : kbprb
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