Article: Q158090
Product(s): Microsoft Home Multimedia Titles
Version(s): 1997 edition; MACINTOSH:
Operating System(s):
Keyword(s): kbfaq
Last Modified: 24-MAY-2001
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The information in this article applies to:
- Microsoft Encarta 97 Encyclopedia for Macintosh
- Microsoft Encarta 98 Encyclopedia for Macintosh
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SYMPTOMS
========
When you install Microsoft Encarta 97, installation takes a very long time to
complete, or it does not complete.
CAUSE
=====
A virus protection program may be running while you are trying to install
Encarta.
RESOLUTION
==========
Turn off the virus protection program until you finish the installation.
To turn off virus protection, use the Extension Manager. You can also use a
similar program that allows you to selectively disable extensions and control
panels.
MORE INFORMATION
================
Virus detection programs may report errors when you try to install software
because they are loaded into memory and they monitor any changes to the system.
Sometimes the actions of a setup application make the virus detection program
think the setup application is a virus. For example, this can occur when the
installation software adds items to the System Folder, or changes preferences.
Additional query words: 1997 1998 multi media multimedia multi-media mmtitles kbmm macmm kbimu mm
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Keywords : kbfaq
Technology : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997Mac kbEncartaEnCyc1998Mac
Version : :1997 edition; MACINTOSH:
Issue type : kbprb
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