Article: Q158220
Product(s): Microsoft Home Multimedia Titles
Version(s): 1997 edition; MACINTOSH:1.0
Operating System(s):
Keyword(s): kbenv kbhw kbmm kbHardwarekbfaq
Last Modified: 09-MAY-2002
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The information in this article applies to:
- Microsoft Encarta 97 Encyclopedia for Macintosh
- Microsoft SideWinder 3D Pro for Macintosh, version 1.0
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SYMPTOMS
========
You experience one of the following symptoms:
- Setup hangs
- Sound or music skips
- Program hangs
- Disc swapping fails
This occurs if you are using an FWB CD-ROM ToolKit.
CAUSE
=====
You are not using an Apple CD-ROM driver to access your CD-ROM drive.
NOTE: These symptoms can also occur if you are running the program over the
network and you do not have an Apple CD-ROM driver loaded.
Additional Causes:
The memory settings are not optimal for the Macintosh.
In 68000 Macintoshes, this can occur if:
- Virtual Memory is off.
- 32 bit addressing is off.
- Disk Cache is set too high.
- RAM Disk is on.
In Power Macintosh Computers, this can occur if:
- Virtual Memory is off.
- Modern Memory Manager is off.
- Disk Cache is set too high.
- RAM Disk is on.
RESOLUTION
==========
Upgrade to the newest version of your CD-ROM driver. For more information about
updated drivers, contact the manufacturer of your CD-ROM.
-Or-
Adjust your computer memory settings:
1. On the Apple Menu, click Control Panels.
2. Double-click the Memory Control Panel.
3. In the Memory Control Panel, make sure the settings match the following:
68000 Macintosh Computers
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- Disk Cache: 96K
- 32 Bit Addressing: On (you may not see this option)
- Virtual Memory: On
- RAM Disk: Off
Power Macintosh Computers
-------------------------
- Disk Cache: 96K
- Modern Memory Manager: Off (you may not see this option)
NOTE: You may also try to turn this option On if it was previously Off
- Virtual Memory: On
- RAM Disk: Off
NOTE: If the program works after making the changes above, try to increase the
Cache size to equal 32K for each MB of RAM installed.
MORE INFORMATION
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The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm FWB CDROM CD ROM CD-ROM Toolkit Power Computing Power-Computing macmm
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Keywords : kbenv kbhw kbmm kbHardware kbfaq
Technology : kbHWMAC kbOSMAC kbHomeProdSearch kbMSHardwareSearch kbEncartaSearch kbSideWinder3DProMac kbEncartaEnCyc1997Mac kbSidewinderSearch
Version : :1997 edition; MACINTOSH:1.0
Issue type : kbprb
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