Article: Q158272
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s):
Keyword(s): kbprint
Last Modified: 07-SEP-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Workstation version 4.0
-------------------------------------------------------------------------------
SYMPTOMS
========
After you upgrade from Windows NT 3.51 to Windows NT 4.0, your printer may no
longer exist.
CAUSE
=====
When you upgrade, the printer is not re-created if Setup cannot locate a
suitable printer driver with which to upgrade the current printer driver. This
behavior can occur if you are using a third-party printer driver or if the
Windows NT 3.51 printer driver name does not match the Windows NT 4.0 printer
driver name.
RESOLUTION
==========
To prevent the Windows NT printer from being deleted during the upgrade, change
the Windows NT 3.51 printer to use a driver that Windows NT 4.0 supports. In
Windows NT 3.51 Print Manager, select the Properties of the printer and then
select a printer driver that is supported in Windows NT 4.0.
MORE INFORMATION
================
The printer driver name mismatch is usually caused by the use of a driver
supplied by the printer manufacturer.
Additional query words: print queue
======================================================================
Keywords : kbprint
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : WinNT:4.0
Issue type : kbprb
=============================================================================