Article: Q160479
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:3.1,3.11
Operating System(s):
Keyword(s):
Last Modified: 13-JUN-2001
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The information in this article applies to:
- Microsoft Encarta 97 Encyclopedia for Windows
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows
- the operating system: Microsoft Windows versions 3.1, 3.11
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SYMPTOMS
========
When you start Encarta Encyclopedia in Windows 3.X and you are using an Aztech
Sound Galaxy Pro 16 sound card (driver version 1.02), the computer stops
responding (hangs).
CAUSE
=====
This occurs because of a Direct Memory Access (DMA) conflict with your sound
card configuration.
RESOLUTION
==========
Change the Direct Memory Access (DMA) settings for your sound card. You may also
need an a sound driver update. Contact Aztech Labs to find the most recent
version available for your particular card.
MORE INFORMATION
================
The Aztech products discussed here are manufactured by Aztech, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
REFERENCES
==========
Aztech Labs Sound Galaxy Support: (510) 623-8988
Aztech Labs Technical Support: (800) 886-8879
Aztech Labs BBS: (510) 623-8933
Additional query words: 1997multi media multimedia multi-media mmtitles kbmm
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Keywords :
Technology : kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbZNotKeyword6 kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbOSWin310 kbOSWin311
Version : WINDOWS:3.1,3.11
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