Article: Q160497
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s): kbnetwork
Last Modified: 09-AUG-2001
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
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SYMPTOMS
========
Your Domain Name System (DNS) fails to resolve names outside your zone. You
check your cache file in <Ntroot>\system32\dns, and notice that there are
no entries for the root name servers. The cache file is empty.
CAUSE
=====
Empty cache data may inadvertently be written back to disk.
RESOLUTION
==========
Apply Windows NT 4.0 Service Pack 2 or later.
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack.
For information on obtaining the service pack, query on the following word in
the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Additional query words: prodnt
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Keywords : kbnetwork
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : winnt:4.0
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