Article: Q163123
Product(s): Microsoft Home Kids Products
Version(s): 4.0
Operating System(s):
Keyword(s): kberrmsg kbsetupkbfaq
Last Modified: 25-JUL-2001
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The information in this article applies to:
- Microsoft Beyond the Limit: Ultimate Climb
- the operating system: Microsoft Windows 95
- the operating system: Microsoft Windows 98
- the operating system: Microsoft Windows NT 4.0
- Microsoft Encarta Virtual Globe 99
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SYMPTOMS
========
When you try to install Microsoft Beyond the Limit: Ultimate Climb or Encarta
Virtual Globe 99, you may receive one of the following error messages:
Unable to copy a file to the computer.
- or -
d:\setup
Cannot find the file 'd:\setup' (or one of its components). Make
sure that path and filename are correct and that all required
libraries are available.
- or -
Program Not Found
Windows cannot find SETUP.EXE
This program is needed for opening files of type 'Application'.
Location of SETUP.EXE:
- or -
Program Not Found
Cannot find file 'D:\SETUP.EXE'.
- or -
Browse
D:\Setup.exe
This file cannot be found.
Make sure that the correct path and filename are given.
Also, if you are using real-mode CD-ROM drivers and you view the contents of the
compact disc in Explorer, you will see the following folders:
Ap~00001
Sp~00002
These folders should be seen as:
App
Support
CAUSE
=====
The symptoms described above may occur if your computer is using real-mode
CD-ROM drivers to access the compact disc.
When Setup attempts to copy files from a folder that uses both upper and
lowercase letters, setup fails. This happens because only protected mode CD-ROM
drivers support this type of file name. Real-mode CD-ROM drivers support only
filenames with all uppercase letters.
Therefore, if the Setup program is looking for Setup.exe, the only file the
CD-ROM driver reports is SETUP.EXE. Since this is not an exact match, the Setup
program reports that the file does not exist on the compact disc.
RESOLUTION
==========
To resolve this issue, obtain the most recent version of protected mode CD-ROM
drivers available for your CD-ROM drive from your hardware manufacturer.
If you are having difficulty accessing your CD-ROM drive from a Command prompt,
please see the following article in the Microsoft Knowledge Base:
Cannot Access CD-ROM Drive from MS-DOS Mode or Command Prompt
Additional query words: summit btl 1.00 1.00a CD-ROM CD ROM NT4 compact disc disk kbimu MS-DOS driver ms dos msdos 16-bit
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Keywords : kberrmsg kbsetup kbfaq
Technology : kbOSWin98 kbOSWin95 kbOSWinSearch kbHomeProdSearch kbOSWinNT400 kbHomeMMsearch kbEncartaSearch kbOSWinNTSearch
Version : :4.0
Issue type : kbinfo
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