Article: Q164314
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s):
Keyword(s): kbenv kberrmsg kbWinNT400sp4fix
Last Modified: 22-FEB-2002
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The information in this article applies to:
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Server version 4.0, Terminal Server Edition
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SYMPTOMS
========
A multiprocessor computer booting Windows NT may experience a STOP 0x0000001E
error in Win32k.sys.
CAUSE
=====
This problem occurs because Win32k.sys may improperly handle mouse movements,
which causes an access violation.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
Windows NT Server 4.0, Terminal Server Edition. For additional information,
please see the following article in the Microsoft Knowledge Base:
Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 4.
Additional query words: multi-processor multiple processor ntmp
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Keywords : kbenv kberrmsg kbWinNT400sp4fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version : :4.0
Issue type : kbbug
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