Article: Q166192
Product(s): Microsoft Home Kids Products
Version(s): WINDOWS:1.0
Operating System(s):
Keyword(s): kberrmsg kbprint kbimu
Last Modified: 08-NOV-2001
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The information in this article applies to:
- Microsoft Plus! for Kids, version 1.0
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MORE INFORMATION
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To inquire about obtaining updated printer drivers for the HP DeskJet 682,
contact Hewlett Packard Technical Support at (208) 323-2551.
SYMPTOMS
========
When you run Microsoft Plus! For Kids, Protect It!, you may receive the
following or a similar error message when you log on as a new user or start a
program from the Windows 95 or Windows 98 desktop:
A Fatal Exception has occurred at 0028-C0268F8A in VXD VCOMM(04)+00000532.
This error message can occur when you are using either restricted or unrestricted
user profiles.
CAUSE
=====
This behavior can occur if you have the Hewlett Packard (HP) DeskJet 682 printer
driver installed on your computer.
RESOLUTION
==========
To resolve this issue, remove the HP DeskJet 682 printer driver from your
computer. To do this, follow these steps:
1. Click Start, point to Settings, and then click Printers.
2. Right-click the HP DeskJet 682 printer, and then click Delete.
After you remove the HP DeskJet 682 printer driver from your computer, Protect
It! should run properly.
Additional query words: mskids kidsplus kidsplus! plus plus! pack
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Keywords : kberrmsg kbprint kbimu
Technology : _IKkbbogus kbGamesSearch kbPlusKids kbPlusSearch
Version : WINDOWS:1.0
Issue type : kbprb
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