Article: Q169408
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0
Operating System(s):
Keyword(s):
Last Modified: 22-DEC-1999
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The information in this article applies to:
- Microsoft Exchange Windows 3.x client, version 4.0
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SYMPTOMS
========
If you are running Windows 95 and have Symantec Corporation's Norton AntiVirus 2
installed, you might not be able to drag and drop an attachment to a message in
your Microsoft Exchange Windows 3.x client to your desktop or any other
location. You will see the mouse pointer change to a no symbol, a circle with
diagonal line. You can save the attachment using any other Save option.
WORKAROUND
==========
If Norton Scheduler loads from the StartUp group and runs Norton AntiVirus 2,
Norton AntiVirus 2 will remain in memory as a Terminate and Stay Resident
program (TSR). If you start Norton Scheduler after startup, Norton AntiVirus 2
will run as an on-demand application and this problem will not occur. To remove
Norton Scheduler from the StartUp group, follow these steps:
1. Right-click on the Windows 95 task bar and click Properties.
2. Click the Start Menu Programs tab.
3. Click the Advanced... button.
4. Expand Programs in the left-pane and click StartUp.
5. In the right-pane, select Norton Scheduler and drag it to your desktop.
STATUS
======
Microsoft and Symantec Corporation have confirmed this to be a problem in the
Norton AntiVirus program for Windows 95, version 2.01. Please contact Symantec
Corporation for any new releases or fixes.
Additional query words: drag'n'drop drag Norton Virus
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Keywords :
Technology : kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword3
Version : WINDOWS:4.0
Issue type : kbprb
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