Article: Q171029
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0
Operating System(s):
Keyword(s): kbenv kberrmsg kbsetup
Last Modified: 12-OCT-1999
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The information in this article applies to:
- The Microsoft Network version 2.0
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SYMPTOMS
========
While you are installing MSN, The Microsoft Network, you may receive the
following error message when you attempt to select access numbers:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
If you click Details, you receive the following error message:
Iexplore caused an invalid page fault in module Mcm.dll.
CAUSE
=====
This behavior can occur if the Mcm.dll file in the Windows\System folder is
missing or damaged.
RESOLUTION
==========
To resolve this issue, extract a new copy of the Mcm.dll file to the
Windows\System folder.
The Mcm.dll file is located in the Win95_07.cab cabinet file on the Windows 95
CD-ROM, in the Win95_10.cab cabinet file on the Windows 95 OEM Service Release 2
CD-ROM, in the Win95_07.cab cabinet file on disk 7 of the Windows 95 DMF format
disks, and in the Win95_11.cab cabinet file on disk 11 of the Windows 95 non-DMF
format disks.
NOTE: If you are prompted to overwrite an existing file, press Y, and then press
ENTER.
For information about using the Extract tool, type "extract" (without the
quotation marks) at a command prompt, or see the following article in the
Microsoft Knowledge Base:
Q129605 How to Extract Original Compressed Windows Files
After you extract this file, reinstall the MSN software.
Additional query words: msnet msnetwork microsoft-net m.s.n.
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Keywords : kbenv kberrmsg kbsetup
Technology : kbMSNSearch kbMSN200
Version : WINDOWS:2.0
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