Article: Q172174
Product(s): The Microsoft Network
Version(s): WINDOWS:1.2,1.3,2.0,2.5,2.6
Operating System(s):
Keyword(s): kbenv
Last Modified: 09-AUG-2000
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The information in this article applies to:
- The Microsoft Network versions 1.2, 1.3, 2.0, 2.5, 2.6
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SYMPTOMS
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When you attempt to connect to MSN, The Microsoft Network, the MSN Sign In
screen may continue to appear until the MSN Troubleshooting page appears.
CAUSE
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The Msncall.exe file may be damaged or missing.
RESOLUTION
==========
To resolve this issue, follow these steps:
1. Click Start, point to Find, and then click Files Or Folders.
2. In the Named box, type "msncall.exe" (without the quotation marks), and then
click Find Now.
3. Right-click the Msncall.exe file in the list of found files, and then click
Delete.
4. Insert the MSN CD-ROM into the CD-ROM drive. If the Auto Insert Notification
option is turned on, close the Welcome To MSN window that opens on the
desktop.
5. Double-click My Computer.
6. Right-click the CD-ROM drive icon, and then click Explore.
7. Double-click the Msnsetup folder.
8. Double-click the Compnts folder.
9. Double-click the Msn13.exe file.
10. When you are prompted to restart the computer, click Yes.
Additional query words: popup, pop up, pop-up, pop-ups, looping sign-in screen
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Keywords : kbenv
Technology : kbMSNSearch kbMSN200 kbMSN130 kbMSN260 kbMSN250 kbMSN120
Version : WINDOWS:1.2,1.3,2.0,2.5,2.6
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