Q173536: STOP Message 0x0000001E Appears with Seagate Backup Exec 6.0

Article: Q173536
Product(s): Microsoft Windows NT
Version(s): WinNT:3.5, 3.51
Operating System(s): 
Keyword(s): kb3rdparty kbother
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51 
- Microsoft Windows NT Server versions 3.5, 3.51 
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SYMPTOMS
========

When a backup operation begins, and it uses Seagate Backup Exec version 6.0, the
following blue screen STOP error may appear:

  STOP: 0x0000001E (0xC0000005, 0x00550051, 0x00000000, 0x00000000).

CAUSE
=====

The error occurs if Intel LanDesk version 2.52 is installed on the system along
with the Seagate Backup Exec version 6.0 software.

RESOLUTION
==========

To resolve this problem, remove Intel LanDesk.

MORE INFORMATION
================

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: BackupExec Lan Desk
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Keywords          : kb3rdparty kbother 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : WinNT:3.5, 3.51
Issue type        : kbprb

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