Article: Q173539
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s):
Keyword(s): kbnetwork
Last Modified: 20-AUG-2001
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0
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SYMPTOMS
========
After you configure your Windows NT 4.0 Remote Access Service (RAS) server that
is running the Routing and Remote Access Service (RRAS) Update to use Remote
Authentication Dial-In User Service (RADIUS) authentication, the Routing and
Remote Access Service may fail to start with the following error in Event Viewer
on your RAS Server:
Event ID: 20063
Source: Router
Description: Remote Access Connection Manager failed to start because the
Point to Point Protocol failed to initialize. There are currently no logon
servers available to service the logon request.
CAUSE
=====
The RRAS server cannot resolve the host name entered in the Server Name field in
the RADIUS configuration, or the Server Name field has been left blank.
RESOLUTION
==========
To resolve this issue, you must use one of the following methods:
- Change the host name to the IP address of the RADIUS Server.
-or-
- Configure name resolution to resolve the host name
For additional information on name resolution, please see the following white
paper available on the Microsoft anonymous ftp server:
File Name: Tcpipimp2.doc
Location : ftp://ftp.microsoft.com/bussys/winnt/winnt-docs/papers/
Title : "Microsoft Windows NT 3.5/3.51/4.0: TCP/IP Implementation Details
TCP/IP Protocol Stack and Services, Version 2.0"
Additional query words:
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Keywords : kbnetwork
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbRRASNTSearch kbRRASNT400
Version : :4.0
Issue type : kbprb
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