Article: Q173666
Product(s): Microsoft Systems Management Server
Version(s): WINDOWS:1.0,97
Operating System(s):
Keyword(s): kbusage smsinst
Last Modified: 18-MAY-2001
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The information in this article applies to:
- Microsoft Systems Management Server Installer version 1.0
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SYMPTOMS
========
When you click New on the File menu in Microsoft Word, Microsoft PowerPoint, or
Microsoft Excel, a template dialog box is displayed, which does not show the
icons for the templates. However, if you click in the template dialog box you
will see the preview for the template.
CAUSE
=====
When you repackage Office 97, Systems Management Server Installer sets an
environment variable incorrectly and causes the registry entries to be
incorrect. For example, see the value in the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\Common
\FileNew\LocalTemplates
C:\\Program Files\Microsoft Office\Templates
The path is incorrect because of the double backslash.
WORKAROUND
==========
Edit the script and find the block:
Set variable MAINDIR to
If System Has Windows 95 Shell Interface Start Block
Get Registry....
Get Registry ...
Set Variable MAINDIR to C:\%MAINDIR%
Change the text to:
Set Variable MAINDIR to C:%MAINDIR%
Removing this extra backslash and then recompiling fixes the problem. Note there
can be other directories before the MAINDIR variable.
STATUS
======
Microsoft has confirmed this to be a problem in Systems Management Server
Installer version 1.0. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
Additional query words: prodsms 1.20 smsinst
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Keywords : kbusage smsinst
Technology : kbWordSearch kbSMSSearch kbExcelSearch kbPowerPtSearch kbWord97 kbWord97Search kbPowerPt97 kbZNotKeyword2 kbExcel97Search kbPowerPt97Search kbZNotKeyword3 kbMPTMathopolis
Version : WINDOWS:1.0,97
Issue type : kbbug
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