Article: Q174108
Product(s): The Microsoft Network
Version(s): WINDOWS:2.5
Operating System(s):
Keyword(s): kberrmsg kbmsn
Last Modified: 07-DEC-2001
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The information in this article applies to:
- The Microsoft Network version 2.5
- Microsoft Internet Mail and News
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SYMPTOMS
========
When you attempt to start Microsoft Internet Mail and News by double- clicking
the MSN E-Mail icon on the desktop, you may receive the following error
message:
This folder has been damaged. It will now be repaired.
Outbox
When you click OK, you may receive the following error message:
Some of the messages in the Outbox could not be sent.
CAUSE
=====
This error message can occur when the Internet Mail Outbox is damaged.
RESOLUTION
==========
To resolve this issue, follow these steps:
1. Click Start, point to Find, and then click Files Or Folders.
2. In the Named box, type "Outbox.*" (without quotation marks), and then click
Find Now.
3. Rename the Outbox.mbx file and the Outbox.idx file. By default, these files
are located in the following folder
C:\Program Files\Internet Mail and News\<username>\Mail
where <username> is the name you used to log on to Windows.
For information about how to rename a file, click Start, click Help, click the
Index tab, type "renaming" (without quotation marks), and then double-click
the "Renaming files" topic.
4. Double-click the MSN E-Mail icon on the desktop. The Outbox.mbx and
Outbox.idx files are automatically re-created and Internet Mail should
function normally.
5. Re-create and re-send any messages that were not delivered before you renamed
the Outbox.mbx and Outbox.idx files.
Additional query words: 1.00 4.00 msnet microsoft-net m.s.n. outexw95
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Keywords : kberrmsg kbmsn
Technology : kbMSNSearch kbIMNSearch kbMSN250
Version : WINDOWS:2.5
Issue type : kbprb
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