Article: Q174241
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0,2.5
Operating System(s):
Keyword(s): kbsetup
Last Modified: 12-OCT-1999
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The information in this article applies to:
- The Microsoft Network versions 2.0, 2.5
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SYMPTOMS
========
When you are installing MSN, The Microsoft Network, the Setup program may stop
responding (hang) or seem to be stuck in a continuous loop when it attempts to
download components.
CAUSE
=====
This behavior can occur if MSN is installed on a drive other than the drive on
which the Temporary Internet Files folder is located. By default, the Temporary
Internet Files folder is located on the drive on which Windows is installed.
RESOLUTION
==========
To resolve this issue, uninstall and then reinstall MSN using the default
installation locations. To do so, follow these steps:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. For each of the following components on the Install/Uninstall tab, click the
component, and then click Add/Remove.
NOTE: You must remove the components in the order in which they are listed
here.
MSN Version 2.0
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VRML Add-In 3.0
Internet Explorer 3.x
Internet Mail and News 1.0
Microsoft Activemovie
Microsoft Comic Chat
MSN Music & Animation Components
MSN Optional Controls
MSN Program Viewer
MSN Program Viewer Controls
MSN Version 2.5
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Connection Manager
Interactive Music
Internet Explorer 3.x
Internet Mail and News 1.0
Microsoft Activemovie
Microsoft Chat 2.0
Microsoft NetMeeting 2.0
MSN Optional Controls
MSN v2.5
Voxware VoxPlay Audio Control
4. Restart the computer.
5. Insert the MSN CD-ROM into the CD-ROM drive.
6. On the Welcome To The MSN Start-Up CD screen, click Go To MSN Setup.
7. Follow the instructions on the screen, using the default installation
location.
Additional query words: msn
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Keywords : kbsetup
Technology : kbMSNSearch kbMSN200 kbMSN250
Version : WINDOWS:2.0,2.5
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