Article: Q174899
Product(s): Microsoft Windows NT
Version(s): WINNT:4.0
Operating System(s):
Keyword(s): kbprint
Last Modified: 07-SEP-2001
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The information in this article applies to:
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server version 4.0
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SYMPTOMS
========
If you use a Canon BJC-610 printer and install the updated printer driver for
Cannon Bubble Jet series printers (Nt4bjc2.exe), you may experience one or more
of the following symptoms:
- You may be unable to print.
- You are unable to print a test page or document after you restart the
computer.
- You are unable to print if you restart the computer and then attempt to print
a test page from any program.
- The printer may appear to be printing, but the print job does not print.
- The printed output may be garbled.
RESOLUTION
==========
To resolve this problem, use one or more of the following methods:
- If the printer is connected to an enhanced capabilities port (ECP) or
enhanced parallel port (EPP), enable bi-directional support for the port in
the computer's CMOS.
NOTE: Refer to the computer's documentation or manufacturer before you change
the CMOS settings.
- Do not turn the printer on until Windows NT is started. If the error light on
the printer turns on, put the printer back on-line and then click Retry when
you are prompted.
- Remove the printer driver and then reinstall the original driver. For
information about how to do so, please see the following article in the
Microsoft Knowledge Base:
ARTICLE-ID: Q135406
TITLE : Steps to Manually Remove and Reinstall a Printer Driver
STATUS
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Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
================
The printer driver installs normally and the printer appears to function
properly until you restart the computer, and then print a test page or
document.
For additional information, please see the following article in the Microsoft
Knowledge Base:
ARTICLE-ID: Q173007
TITLE : Updated Cannon Bubble Jet drivers for Windows NT 4.0
To print a test page in Windows NT, follow these steps:
1. Click Start, point to settings, and then click Printers.
2. Right-click the printer you are using, and then click Properties.
3. On the General Tab, click Print Test Page.
Additional query words: prodnt
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Keywords : kbprint
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : WINNT:4.0
Hardware : x86
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