Article: Q175525
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s):
Keyword(s): kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001
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The information in this article applies to:
- Microsoft Systems Management Server version 1.2
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SYMPTOMS
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During a Remote Control session with a Windows 95 client computer, if the
administrator clicks Shut Down on the remote client's Start Menu, the client
computer may hang or experience a blue screen failure. When the administrator
presses CTRL+ALT+DEL, the client does not reboot and a physical reset of the
client computer is required.
Systems Management Server version 1.2 supports Remote Reboot through the HelpDesk
Reboot button, and does not support shutting down a client computer using the
Quick Windows viewer. Shutting down a Windows 95 client through Quick Windows
viewer may result in data loss on the Systems Management Server client.
STATUS
======
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.
Additional query words: sms prodsms kbnetwork smsremtshoot bluescreen crash
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Keywords : kbtshoot smsremtshoot kbRemoteProg
Technology : kbSMSSearch kbSMS120
Version : winnt:1.2
Issue type : kbbug
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