Article: Q176467
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s):
Keyword(s): exc4 exc5 exc55
Last Modified: 22-DEC-1999
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The information in this article applies to:
- Microsoft Exchange Server, versions 4.0, 5.0, 5.5
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SYMPTOMS
========
When you attempt to start an Exchange service, you may receive a pop-up dialog
box with the following content:
<ServiceName> - DLL initialization failure Initialization of the
dynamic
link library c:\winnt\system32\user32.dll failed. The process is
terminating abnormally.
CAUSE
=====
This can be caused by the wrong version of User32.dll in the location stated in
the pop-up dialog.
WORKAROUND
==========
After you confirm what version of Windows NT is installed on the server and what
service packs have been applied, check the time and date stamps on User32.dll to
confirm that the right version is installed.
If you have confirmed that you are using the correct User32.dll, please refer to
the following article in the Microsoft Knowledge Base for another possible
resolution:
Q142676 Overcoming User32.dll Initialization Failure Errors
Additional query words: user32.dll initialization
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Keywords : exc4 exc5 exc55
Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version : winnt:4.0,5.0,5.5
Issue type : kbprb
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