Article: Q177567
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 2,2.1
Operating System(s):
Keyword(s): kbtool osr2
Last Modified: 31-JAN-2001
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The information in this article applies to:
- Microsoft Windows 95 OEM Service Release, versions 2, 2.1
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SYMPTOMS
========
If you click Keep to keep Windows Messaging installed when you are removing
Microsoft Outlook 97, Microsoft Exchange may be started when you double-click
the Inbox icon on the desktop.
CAUSE
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Microsoft Office 97 installs both Outlook 97 and Microsoft Exchange. Microsoft
Exchange replaces Windows Messaging and uses the Inbox icon. Outlook 97 has its
own icon on the Start menu.
RESOLUTION
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To resolve this issue, reinstall Windows Messaging. To do so, follow these
steps:
1. Click Start, point to Settings, click Control Panel, and then double- click
Add/Remove Programs.
2. Click the Windows Setup tab, click the Windows Messaging check box to clear
it, and then click OK.
3. When you are prompted to restart Windows, do so.
4. Click Start, point to Settings, click Control Panel, and then double- click
Add/Remove Programs.
5. Click the Windows Setup tab, click the Windows Messaging check box to select
it, and then click OK.
6. When you are prompted to restart Windows, do so.
MORE INFORMATION
================
To prevent this problem from occurring, use the following steps to remove
Outlook 97 and Microsoft Exchange, and then reinstall Windows Messaging:
1. Click Start, point to Settings, click Control Panel, and then double- click
Add/Remove Programs.
2. In the list of installed programs, click either "Microsoft Office 97,
Professional Edition" or "Microsoft Outlook 97," whichever is available, and
then click Add/Remove.
3. Click Add/Remove, and then click the Microsoft Outlook check box to clear it.
4. Click Continue, click Yes to remove components, and then click Remove All.
5. If you are prompted, restart Windows.
6. Click Start, point to Settings, click Control Panel, and then double- click
Add/Remove Programs.
7. Click the Windows Setup tab, click the Windows Messaging check box to clear
it, and then click OK.
8. When you are prompted to restart Windows, do so.
9. Click Start, point to Settings, click Control Panel, and then double- click
Add/Remove Programs.
10. Click the Windows Setup tab, click the Windows Messaging check box to select
it, and then click OK.
11. When you are prompted to restart Windows, do so.
When you run Windows Messaging, there may be folders remaining (such as the
Journal and Tasks folders) from the Outlook 97 installation. You can delete
these folders if you want.
Additional query words: 95 osr2
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Keywords : kbtool osr2
Technology : kbWin95search kbOPKSearch kbWin95OPKOSR2 kbWin95OPKOSR210
Version : :2,2.1
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