Article: Q179153
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.0
Operating System(s):
Keyword(s):
Last Modified: 22-MAR-1999
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The information in this article applies to:
- Microsoft Exchange Server, version 5.0
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SYMPTOMS
========
This problem occurs when you are using the Japanese localized version of
Microsoft Exchange Server version 5.0. If an e-mail message is sent to a custom
recipient on Exchange Server and is not delivered because of an error in the
custom recipient's address, no non-delivery report (NDR) is ever generated and
returned to the original sender.
This problem occurs when the Allow Rich Text In Messages option is selected for
that custom recipient.
WORKAROUND
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To work around this problem:
- Clear the Allow Rich Text In Messages option. This will allow NDRs to be
generated successfully.
STATUS
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Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.0. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):
S E R V P A C K
MORE INFORMATION
================
NOTE: This problem only occurs when you use Japanese Exchange Server version 5.0
installed on Japanese Windows NT Server version 4.0 and retrieve mail with the
Japanese Outlook Express client.
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Keywords :
Technology : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version : WINDOWS:5.0
Issue type : kbbug
Solution Type : kbfix
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