Article: Q182478
Product(s): Microsoft Exchange
Version(s): 4.0,4.0 SP3,5.0,5.5
Operating System(s):
Keyword(s):
Last Modified: 20-DEC-2000
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The information in this article applies to:
- Microsoft Exchange Server, versions 4.0, 4.0 SP3, 5.0, 5.5
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SYMPTOMS
========
The Microsoft Exchange Server information store may terminate unexpectedly with
a stack dump similar to the following:
FramePtr RetAddr Param1 Param2 Param3 Function Name
03fbefcc 0215dd56 022d0690 00000000 0000000d 0x10233a58
03fbf00c 021b236b 77fbff76 c0000034 00000000
STORE!OMSG::FSchdpMsgClass+0x126(...)
03fbf150 021aeb63 03fbf290 00000000 77fbff76
STORE!EcDoForwardAction+0x7db(0x03FBF290, 0x00000000)
03fbf2f4 021bc3d1 0294466c 0294ed3c 0f875384
STORE!EcDoDeliveryRules+0xb43(0x0294466C, 0x0294ED3C, 0x0F875384,
0x00000409, 0x0F8730A4, 0x03FBF540, 0x03FBF674, 0x03FBF5E8, 0x0F875DD4,
0x03FBF464)
03fbf374 0223e515 0294466c 0294ed3c 0f875384
STORE!EcDoPrivateFolderRules+0x271(0x0294466C, 0x0294ED3C, 0x0F875384,
0x00000409, 0x0F8730A4, 0x03FBF540, 0x03FBF674, 0x03FBF5E8, 0x03FBF5A4,
0x03FBF464)
03fbf68c 02259128 0f8730a4 0294ed3c 00000000
STORE!EcDoDeliverMessage+0x1525(0x0F8730A4, 0x0294ED3C, 0x00000000,
0x0294466C, 0x0F8727D4, 0x00000001, 0x00000002, 0x00000002, 0x0000,
0x00000000, 0x03FBFB04, 0x0F8730F4)
03fbf7ec 02253ed2 0295fc2c 0f871f2c 03fbf998
STORE!EcDoLocalDelivery+0x8c8(0x0295FC2C, 0x0F871F2C, 0x03FBF998,
0x0294F934, 0x03FBFDCC, 0x03FBFB04, 0x0F87226C, 0x0F871E24, 0x0000000c,
0x0F871E9C, 0x00000000)
03fbf9cc 02252b81 0295fc2c 03fbfaf4 00000000
STORE!EcCreateOMSubmit+0x8b2(0x0295FC2C, 0x03FBFAF4, 0x00000000,
0x002F05C0, 0x03FBFAF0, 0x0294F934, 0x03FBFDCC, 0x03FBFAFC, 0x03FBFB04,
0x03FBFE04, 0x03FBFADC, 0x03FBFB00)
03fbfb2c 0225167a 0295fc2c 00000000 002f05c0
STORE!EcSendMessage+0x1c1(0x0295FC2C, 0x00000000, 0x002F05C0,
0x0294F934, 0x03FBFDCC, 0x03FBFF10, 0x03FBFE04, 0x03FBFCF4)
03fbff38 0217b0fb 0294176c 00060004 77fbff76
STORE!FStartSend+0x105a(0x0294176C, 0x00060004)
03fbffb8 77f46c2e 00000000 77fbff76 c0000034
STORE!EcProcessTask+0x2db(0x00000000)
03fbffec 00000000 00000000 00000000 00000000
KERNEL32!BaseThreadStart+0x61
CAUSE
=====
This crash occurs when the information store attempts to deliver a message with
an empty message-class attribute. The function STORE!OMSG::FschdpMsgClass passes
a null pointer to _strnicmp, which causes the crash.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 4.0. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):
S E R V P A C K
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version
5.0, SP1 and SP2.
A supported fix is now available, but has not been fully regression-tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next Service Pack that contains this fix. Contact Microsoft
Technical Support for more information.
This fix has been posted to the following Internet location:
ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.0/Post-SP2-STORE/
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version
5.5. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.5. For information about obtaining the
Service Pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):
S E R V P A C K
Additional query words: IS
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Keywords :
Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 kbExchange400SP3
Version : :4.0,4.0 SP3,5.0,5.5
Issue type : kbbug
Solution Type : kbfix
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