Article: Q182513
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s):
Keyword(s): exc55
Last Modified: 13-FEB-2000
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
When you attempt to start services, the Microsoft Exchange Server Setup program
stops responding and the following error message is displayed:
The service did not respond to the start or control request in a timely
fashion 0xc002041d.
The following error message is logged in the Windows NT Event Viewer application
event log:
Event ID: 1166
Source: MSExchangeDS
Type: Information
Category: Internal Processing
Error 1 has occurred (Internal ID 30D0168). Contact Microsoft Technical
Support for assistance.
CAUSE
=====
There may be multiple causes for this error.
- The system date is incorrect and set to a year beyond 2038.
- Anti-virus software was installed before the Exchange Server installation.
- A later version of Web browser than the version that ships with Windows NT
4.0 is not installed.
- You are not logged in using the Exchange Server service account.
WORKAROUND
==========
To work around the problem:
- Change the system date to the correct date and time, and re-run Setup.
For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:
Q154595 XADM: Directory Won't Start if System Date Later Than 2038
- For many of these cases, disabling the anti-virus services is not sufficient.
In those instances, an unistall of the anti-virus software is necessary.
Perform the upgrade or installation. Reinstall the anti-virus software after
installation.
Additional query words:
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Keywords : exc55
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : winnt:5.5
Issue type : kbprb
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