Article: Q183615
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s):
Keyword(s):
Last Modified: 08-APR-1999
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
Store.exe suddenly stops with an access violation. If Dr. Watson is active as
the default debugger, then a Dr. Watson log and a User.dmp (if configured to
create a User.dmp) may be produced.
CAUSE
=====
The messaging client is improperly formatting a message. This can occur for
messages containing HTML with overlapping FONT tags with multiple font names.
The actual crash is caused by freeing an invalid pointer.
STATUS
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Microsoft has confirmed this to be a problem in Exchange Server version 5.5.
This problem has been corrected in the latest U.S. Service Pack for Microsoft
Exchange Server version 5.5. For information about obtaining the Service Pack,
query on the following word in the Microsoft Knowledge Base (without the
spaces):
S E R V P A C K
Additional query words: av crash dump
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Keywords :
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : WINDOWS:5.5
Issue type : kbbug
Solution Type : kbfix
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