Article: Q185792
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s):
Keyword(s): kbenv kbprint
Last Modified: 07-SEP-2001
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server, Enterprise Edition version 4.0
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SYMPTOMS
========
After you restart your computer running Windows NT, printer shares on your
computer may no longer be available to other users. The Event log may contain
the following event:
Event ID: 19
Source: Print
Type: Error
Category: None
Description: Sharing printer failed, <printer name>\<print share name>.
CAUSE
=====
This problem can occur if the comment field for a shared printer contains more
than 256 characters, including 2 characters for each new line.
Note that when you initially set up a shared printer with more than 256
characters in the comment field, one of the following messages may be
generated:
- Printer settings could not be saved. The RPC server is unavailable.
- Printer settings could not be saved. The data area passed to a system call is
too small.
- Printer settings could not be saved. The parameter is incorrect.
RESOLUTION
==========
To allow the system to properly share a logical printer, make sure that the
printer Comment field does not have more than 256 characters total. As a test,
you may want to copy the entire comment field into notepad and save the text as
a file. Check the size (in bytes) of the file to determine whether you have
exceeded the 256 character limit.
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0
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Keywords : kbenv kbprint
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version : WinNT:4.0
Issue type : kbprb
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