Article: Q191854
Product(s): Microsoft Windows NT
Version(s): 2000,4.0
Operating System(s):
Keyword(s): kbenv kberrmsg
Last Modified: 10-AUG-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0
- Microsoft Windows NT Server version 4.0
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional
-------------------------------------------------------------------------------
SYMPTOMS
========
When you attempt to connect your Windows 2000-based computer by using Remote
Access Server (RAS) to a Windows NT Server 4.0-based computer that uses Routing
and Remote Access Service Update (RRAS), you may receive error messages.
The Windows 2000-based computer displays the following error message when it
cannot establish a connection:
Retrying authentication...
Error 691: Access denied because username and/or password is invalid on the
domain.
The Windows NT Server 4.0-based computer logs the following error messages in the
system log:
Event ID: 20014
Source: Router
Type: Warning
Description: The user %Name% has connected and failed to authenticate on port
%Name%. The line has been disconnected.
Event ID: 20049
Source: Router
Type: Warning
Description: The user connected to port %Name% has been disconnected due to an
authentication timeout.
RESOLUTION
==========
To resolve this issue, obtain the latest service pack for Windows NT version
4.0. For additional information, please see the following article(s) in the
Microsoft Knowledge Base:
Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was first corrected in Windows NT 4.0 Service Pack 4.
MORE INFORMATION
================
For additional information about the RRAS and PPTP upgrades, please see the
following article(s) in the Microsoft Knowledge Base:
Q189594 RRAS Upgrade for WinNT Server 4.0 Hotfix Pack 3.0 Release Notes
Q189595 PPTP Performance & Security Upgrade for WinNT 4.0 Release Notes
Additional query words: 5.00 R&RAS
======================================================================
Keywords : kbenv kberrmsg
Technology : kbWinNTsearch kbWinNT400search kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbAudDeveloper kbRRASNTSearch kbRRASNT400
Version : :2000,4.0
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
=============================================================================