Article: Q192053
Product(s): Microsoft Exchange
Version(s): winnt:5.0,5.5
Operating System(s):
Keyword(s): exc55sp2fix exc5 exc55
Last Modified: 23-FEB-2000
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The information in this article applies to:
- Microsoft Exchange Server, versions 5.0, 5.5
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SYMPTOMS
========
During normal operation the Microsoft Exchange Information Store may terminate
unexpectedly with an access violation. If the correct Windows NT and Exchange
Server symbols are installed the resulting Dr. Watson log may have a stack dump
similar to the following:
function: RtlEnterCriticalSection
77f67410 648b0d18000000 move cx,fs:[00000018]
fs:00000018=????????
77f67417 8b542404 mov edx,[esp+0x4]
ss:35cfdd07=????????
FAULT:
77f6741b 837a1400 cmp dword ptr [edx+0x14],0x0
ds:21531e85=????????
77f6741f 754f jnz RtlEnterCriticalSection+0x60
(77f67470)
77f67421 f0ff4204 lock inc dword ptr [edx+0x4]
ds:21531e86=????????
77f67425 7519 jnz RtlEnterCriticalSection+0x30
(77f67440)
77f67427 8b4124 mov eax,[ecx+0x24]
ds:80e7ca06=????????
77f6742a 89420c mov [edx+0xc],eax
ds:21531e85=????????
77f6742d c7420801000000 mov dword ptr [edx+0x8],0x1
ds:21531e85=????????
77f67434 33c0 xor eax,eax
77f67436 c20400 ret 0x4
77f67439 2e8bc0 mov eax,cs:eax
77f6743c 2e8bc0 mov eax,cs:eax
77f6743f 90 nop
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
34ddf2fc 10002bb3 2061347f ffffffff 000002c1 00403648
ntdll!RtlEnterCriticalSection
34ddf38c 100016ae 20613437 00000000 34ddf410 34ddf3e8
exchmem!_NULL_IMPORT_DESCRIPTOR
34ddf3a0 00403b04 34ddf414 34ddf634 2c0f0c9c 00000000
exchmem!MpHeapValidate
34ddf3b8 005b5d33 34ddf540 2c0f0c9c 020e0e7c 00000002 store!FreePrv
34ddf42c 005b7538 00000002 34ddf62c 34ddf470 34ddf46c
store!EcGetCategPrv
34ddf4ec 005b7ef2 2d790ff8 00000000 00000000 00000002
store!EcBuildHeaderList
34ddf5b4 005b88a8 2c0f0c9c 2d790ff8 00000000 00000000
store!EcModifyMidFromCateg
34ddf69c 004c7c45 2cfe0c9c 020e0e74 00000000 020e0e7c
store!EcCategorizeMessage
34ddf6d8 0040d89c 020e0e74 020e0e7c 00000000 2ddd0fc8
store!EcProcessCategMessageEvent_1128ool_7571e
34ddf6fc 0044cf9f 020e0e74 020e0e7c 00000000 2ddd0fc8
store!EcSearchMessageEvent
34ddf79c 0044c599 00000000 00000000 34ddf7d0 00000000
store!RTFHTML::ScPopRTFToken
34ddf80c 0056a3ce 00000000 00000061 00000000 00000000
store!OMSG::EcSaveChanges
34ddf878 005a2b0f 0f0e0f54 020e0e3c 07750e3c 00000001
store!EcResolveMsgConflict
34ddf924 005a2e79 34ddf944 07750e75 00004000 07750e3c
store!OMSG::EcICSConflictCheck
34ddf94c 004e6687 34ddf97c 34ddf978 00000000 00000021
store!OMSG::EcUpdateICSProps
34ddf9b0 0045b747 00000004 00000061 00000000 00000000
store!OMSG::EcSaveChanges_9910gs_22p_14862091e
34ddf9dc 0045b634 00000000 00000000 00000021 34ddfa1c
store!EcSaveChangesMessageOp
34ddfa20 004044ce 00000021 00000000 00000006 0021970a
store!EcSaveChanges
00000006 00000000 00000000 00000000 00000000 00000000 store!EcRpc
[omap]
CAUSE
=====
A message saved into a public folder replica does not contain a value for a
specific property tag. When a user opens the message, modifies it, and tries to
save it in the public folder, the call to get the value of this property tag
fails so that no memory is allocated. However, the information store erroneously
tries to free this block of memory, resulting in the access violation and
termination of the Store.exe process.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
versions 5.0 and 5.5.
A supported fix is now available, but has not been fully regression-tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next service pack that contains this fix. Contact Microsoft
Technical Support for more information.
Additional query words: crash hang GPF
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Keywords : exc55sp2fix exc5 exc55
Technology : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version : winnt:5.0,5.5
Issue type : kbbug
Solution Type : kbfix
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