Article: Q193258
Product(s): Microsoft Exchange
Version(s): winnt:5.5,5.5 SP1
Operating System(s):
Keyword(s): exc55sp2fix exc55 exc55sp1
Last Modified: 22-DEC-1999
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The information in this article applies to:
- Microsoft Exchange Server, versions 5.5, 5.5 SP1
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SYMPTOMS
========
If you send a message that contains a bulleted list of double-byte character set
(DBCS) text to a computer that is running the U.S. version of Microsoft Exchange
Server, and then the message is replied to, some of the DBCS text may not be
displayed correctly when you view the reply in an e- mail client. Note that this
problem only occurs when the reply is received using Post Office Protocol
version 3 (POP3).
CAUSE
=====
This problem occurs when the DBCS text is not converted properly when the
information store converts the message from Rich Text Format (RTF) to Hypertext
Markup Language (HTML).
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or
later:
Component: Information Store
File Name Version
-----------------------
Mdbmsg.dll 5.5.2397.0
Store.exe 5.5.2397.0
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 2.
Additional query words: rtf/html
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Keywords : exc55sp2fix exc55 exc55sp1
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1
Version : winnt:5.5,5.5 SP1
Issue type : kbbug
Solution Type : kbfix
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