Article: Q193320
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s):
Keyword(s): exc4 exc5 exc55
Last Modified: 22-DEC-1999
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The information in this article applies to:
- Microsoft Exchange Server, versions 4.0, 5.0, 5.5
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SYMPTOMS
========
The Microsoft Exchange Server information store may generate an access violation
when an Exchange client accesses a public folder replica. The following
information may be found on the stack when the access violation occurs:
>kb
FramePtr RetAddr Param1 Param2 Param3 Function Name
0805f574 77f70a3e 0017d268 00565e6c 0000002b KERNEL32!MapCase+0x62
0805f5a4 020b791f 00000404 00000100 00565e6c KERNEL32!LCMapStringW+0x1e0
0805f5d4 020b799c 00000404 00010000 00565e6c STORE!EcMakeSortKey+0x18d
0805f604 020b7d1c 00000404 00010000 0056ef84 STORE!EcMakeSortKey+0x71
0805f63c 020b801e 0056b188 00000404 0805f7a0
STORE!TWIR::EcStreamSubstringUnicode+0x3c
0805f65c 020b75fe 0056b188 00000404 0805f7a0
STORE!TWIR::EcRestrictContent+0xdd
0805f680 020b7599 0056b184 00000404 0805f7a0
STORE!TWIR::EcRestrictHier+0xc9
0805f6a4 020b7520 0057e264 00000404 0805f7a0
STORE!TWIR::EcRestrictHier+0x64
0805f6c4 020ca356 0057e264 ffffffff 00000000 STORE!TWIR::EcFindRow+0xb5
0805f7b8 020c9c46 00000000 0057e264 00000000
STORE!VMSG::EcSlowFindRow+0x1ae
0805f7dc 020cfdb5 00000000 0057e264 00000000 0x020c9c46
0805f814 021089e0 0940a36c 00000012 00000000 STORE!EcFindRowOp+0xbe
0805fa90 02003496 0940a36c 0805fac8 00000001 STORE!EcFindRow+0xfb
0805faf8 02003cff 001c56b0 005752bc 0805fb1c STORE!EcRpc+0x8dd
0805fb20 77e8eb7a 001c56b0 005752bc 001ccc86 STORE!EcDoRpc+0x3d
0805fb40 77e8ea3b 02003cc2 0805fd18 00000004
RPCRT4!NdrCallServerManager+0x81
0805fe28 77e8e876 00000000 00000000 0805ff10 RPCRT4!NdrStubCall+0x1bf
0805fe40 77e61438 0805ff10 0805fec8 00000000 RPCRT4!NdrServerCall+0x15
0805fe7c 77e61374 02002b3a 0805ff10 0805ff3c
RPCRT4!DispatchToStubInC+0x34
0805fed0 77e6162d 0805ff10 00000000 0805ff3c
RPCRT4!?DispatchToStubWorker@RPC_INTERFACE@@AAEJPAU_RPC_MESSAGE@@IPAJ@Z+0xd
6
0805fef0 77e6c005 0805ff10 00000000 0805ff3c
RPCRT4!?DispatchToStub@RPC_INTERFACE@@QAEJPAU_RPC_MESSAGE@@IPAJ@Z+0x5f
0805ff40 77e68657 001ccb18 00000198 77e91180
RPCRT4!?ReceiveOriginalCall@OSF_SCONNECTION@@QAEHPAUrpcconn_common@@I@Z+0xd
b
0805ff60 77e6acb1 001ccb18 00000198 00166110
RPCRT4!?DispatchPacket@OSF_SCONNECTION@@QAEHPAUrpcconn_common@@IPAVOSF_ADDR
ESS@@@Z+0x1f8
0805ff8c 77e6aa73 77e6493b 00166110 00161b88
RPCRT4!?ReceiveLotsaCalls@OSF_ADDRESS@@QAEXXZ+0x7f
0805ff90 77e6493b 00166110 00161b88 00166920
RPCRT4!?ReceiveLotsaCallsWrapper@@YGXPAVOSF_ADDRESS@@@Z+0x9
0805ffac 77e64a03 001668f8 00161b88 77f46c2e
RPCRT4!?BaseCachedThreadRoutine@@YGXPAVCACHED_THREAD@@@Z+0x1d
0805ffb8 77f46c2e 00166920 00161b88 00161b88
RPCRT4!?ThreadStartRoutine@@YGJPAVTHREAD@@@Z+0x16
0805ffec 00000000 77e649ed 00166920 00000000
KERNEL32!BaseThreadStart+0x61
CAUSE
=====
The problem results from an improperly installed code page.
WORKAROUND
==========
To work around the problem, remove and re-install any code pages on the problem
computer. For information about how to do this, please see Knowledge Base
article Q151701, XADM: How to Manually Add Code Pages for Mixed Languages.
Additional query words: crash dump is private public store.exe
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Keywords : exc4 exc5 exc55
Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version : winnt:4.0,5.0,5.5
Issue type : kbprb
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