Article: Q193383
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0
Operating System(s):
Keyword(s): kb3rdparty kbimu
Last Modified: 12-AUG-1999
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The information in this article applies to:
- Microsoft Encarta 98 Research Organizer, version 1.0
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SYMPTOMS
========
When you use the virus protection program PC-Cillin to scan your hard disk, you
may receive a warning message that the Soccer.ero file located in the following
folder contains the WORD-Wazzu.BP-Z virus
<drive>:\Program Files\Microsoft Reference\Encarta Encyclopedia
\Sample Projects\Soccer.ero
where <drive> is the letter of the drive on which Encarta 98 Research
Organizer is installed.
CAUSE
=====
This behavior can occur if the PC-Cillin virus signature file is outdated.
RESOLUTION
==========
To resolve this issue, TouchStone Software recommends that you upgrade to
PC-Cillin 3.0, or upgrade the PC-Cillin scan engine to the version that supports
pattern file 326 or later.
To obtain the PC-Cillin 3.0 upgrade, call the TouchStone Software order desk at
(800) 932-5566 or visit the PC-Cillin II Internet Virus Lab.
To obtain the PC-Cillin scan engine upgrade, visit the following TouchStone
Software Web site:
http://www.checkit.com
MORE INFORMATION
================
For more information about PC-Cillin, visit the TouchStone Software Technical
Support Chat Room at the following Web address:
http://www.checkit.com/chatroom/chatroom.htm
The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.
Additional query words: multimedia multi-media mmtitles mm
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Keywords : kb3rdparty kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaResearchOrg98
Version : WINDOWS:1.0
Issue type : kbprb
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