Article: Q194905
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s):
Keyword(s):
Last Modified: 08-APR-2000
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Exchange Server, version 5.5
-------------------------------------------------------------------------------
SYMPTOMS
========
When you attempt to open attachments sent from a cc:Mail version 7 client, the
attachments may appear corrupt. For example, when opening Excel 97 attachments,
the user may receive the following Excel warning:
! This file is not in a recognizable format.
Likewise, when you attempt to open Word 97 documents, the files do not appear to
be formatted properly and to the user these files appear corrupt.
CAUSE
=====
The attachments are not being converted properly by Export.exe file version
6.01.00.5 of Lotus cc:Mail.
WORKAROUND
==========
To work around this problem, upgrade the Lotus cc:Mail Export.exe program used
on the Exchange Server Connector for Lotus cc:Mail (CCMC) to version 8.01 or
later.
MORE INFORMATION
================
For more information on the Lotus cc:Mail Export program, please refer to the
Lotus cc:Mail Import/Export User's Guide.
Additional query words: bad hosed garbage junk attach file
======================================================================
Keywords :
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : winnt:5.5
Issue type : kbprb
=============================================================================