Article: Q195014
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s):
Last Modified: 11-DEC-2001
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0, Terminal Server Edition
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SYMPTOMS
========
When Microsoft Outlook 98 is installed on Windows Terminal Server, the Actions
menu is blank. Also, no menu appears when you right-click messages. If Office 97
is installed with Outlook 97, and then upgraded to Outlook 98, the Actions menu
works as expected.
CAUSE
=====
This problem occurs because Outlook 98 standalone setup ignores a registry
entry. This is not a problem in the code.
RESOLUTION
==========
Do the following to install Outlook 98 standalone:
1. Create a local administrator user named Installer.
2. Log on as Installer at the console.
3. Open a command prompt and type "change user /install" (without the quotation
marks).
4. Install Outlook 98.
5. Open a command prompt and type "change user /execute" (without the quotation
marks).
6. Allow the system to restart after the installation finishes.
7. Log on as Installer and start a command prompt.
8. Open a command prompt and type "change user /install" (without the quotation
marks).
9. Run Outlook 98.
10. Exit Outlook 98.
11. Edit the Office97.cmd file in the %SystemRoot%\Application Compatibility
Scripts\Install folder. Modify line 24 as follows:
..\ACRegL %Temp%\O97.Cmd O97INST
"HKLM\Software\Microsoft\Office\8.0\Common\InstallRoot" "OfficeBin"
"STRIPCHAR\1"
12. Run the new Office97.cmd script.
13. Log off.
Outlook 98 should work normally for all users except for Installer.
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal
Server Edition.
Additional query words: 4.00 wts tse ol98
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Keywords :
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version : winnt:4.0
Issue type : kbbug
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