Article: Q195557
Product(s): Windows for Workgroups and Windows NT Networking Issues
Version(s): WINDOWS:2.0,2.1,2.2,2.2a
Operating System(s):
Keyword(s): kbenv kberrmsg kbtool intellipoint kbimu
Last Modified: 15-JAN-1999
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The information in this article applies to:
- Microsoft IntelliPoint software, versions 2.0, 2.1, 2.2, 2.2a
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SYMPTOMS
========
When you attempt to access the Productivity Tips included with the Microsoft
IntelliPoint software on a Microsoft Windows NT 4.0-based computer, you may
receive an "Access Violation in Tips.exe" error message.
CAUSE
=====
This behavior can occur if you install Microsoft Windows NT Service Pack 4
(SP4). Tips.exe is not compatible with Windows NT Service Pack 4.
RESOLUTION
==========
To resolve this issue, install the Microsoft IntelliPoint software version
2.2d.
The IntelliPoint software version 2.2d is available as a free download from the
following Microsoft Web site:
http://www.microsoft.com/products/hardware/mouse/default.htm
For more information about the availability of the IntelliPoint software, please
see the following article in the Microsoft Knowledge Base:
Microsoft IntelliPoint Software Available for Download
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.
MORE INFORMATION
================
Productivity Tips is designed to provide helpful tips on how to use your
Microsoft pointing device.
Additional query words: 2.10 intelli point mouse winnt dr watson
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Keywords : kbenv kberrmsg kbtool intellipoint kbimu
Technology : kbIntellipointSearch kbIntelliPoint200 kbIntelliPoint210 kbIntelliPoint220 kbIntelliPoint220a
Version : WINDOWS:2.0,2.1,2.2,2.2a
Issue type : kbbug
Solution Type : kbfix
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