Article: Q195725
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s):
Keyword(s): kbWinNT400sp5fix
Last Modified: 20-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server version 4.0
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SYMPTOMS
========
After you install an intermediate network driver, such as the DynamicAccess
software Intermediate driver from 3COM Corporation, the Windows NT computer may
display a blue screen error message in Tcpip.sys with a STOP 0x0000001E. The
second dword of the stop code will be 0xC00000005. This has only been observed
on multiprocessor computers. An intermediate driver is a network driver that is
layered between a transport driver and a miniport driver to provide added
functionality.
CAUSE
=====
The Tcpip.sys driver does not properly initialize on multiprocessor computers.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/Windows/ServicePacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was first corrected in Windows NT version 4.0 Service Pack 5.
Additional query words: 4.00
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Keywords : kbWinNT400sp5fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : WinNT:4.0
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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