Article: Q195731
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s):
Keyword(s): exc55sp2fix
Last Modified: 12-JUL-2000
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
The message transfer agent (MTA) may stop unexpectedly and the following events
may appear in the event log:
The description for Event ID (9405) in Source (MSExchangeMTA) could not
be found. It contains the following insertion string(s): BASE,
APPLICATION, 36, Access violation (0xc0000005) at Address 0x415170
reading from 0xbffb032.
An unexpected error has occurred which may cause the MTA to terminate.
Error: Access violation (0xc0000005) at Address 0x415170 reading from
0xbffb032. [BASE APPLICATION 36] (16)
An unexpected error has occurred which may cause the MTA to terminate.
Error: Access violation (0xc0000005) at Address 0x78013f74 reading from
0x21f0003. [BASE DISP:ROUTER 10] (16)
An unexpected error has occurred which may cause the MTA to terminate.
Error: Error writing buf: obj 830. [BASE APPLICATION 36] (16)
An unexpected error has occurred which may cause the MTA to terminate.
Error: Access violation (0xc0000005) at Address 0x5cfcb0 reading from
0x736f7263. [BASE APPLICATION 36] (16)
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or
later:
Component: Message Transfer Agent (MTA)
File Name Version
-------------------------
Dbserver.sch 5.5.2409.0
Dcprods.cat 5.5.2409.0
Ems_rid.dll 5.5.2409.0
Emsmta.exe 5.5.2409.0
Info4log.cfg 5.5.2409.0
Infodlog.cfg 5.5.2409.0
Infollog.cfg 5.5.2409.0
Infotlog.cfg 5.5.2409.0
Mtacheck.exe 5.5.2409.0
Mtamsg.dll 5.5.2409.0
P2.xv2 5.5.2409.0
X400om.dll 5.5.2409.0
X400omv1.dll 5.5.2409.0
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.
Additional query words:
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Keywords : exc55sp2fix
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : winnt:5.5
Issue type : kbbug
Solution Type : kbfix
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