Article: Q196022
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s):
Keyword(s):
Last Modified: 10-AUG-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server, Enterprise Edition version 4.0
- Microsoft Windows NT Server version 4.0, Terminal Server Edition
- Microsoft BackOffice Small Business Server version 4.0
-------------------------------------------------------------------------------
SYMPTOMS
========
When you have Cheyenne's Backup Agent for Open Files for Windows NT installed on
a computer running Windows NT 4.0, the following blue screen error message may
be displayed:
STOP 0x00000044 (0x804ea6a8, 0x00000000, 0x00000000, 0x00000000)
NOTE: The second, third, and fourth parameters vary depending on system
configurations. No blue screen information will be written into the event log.
CAUSE
=====
This problem is caused by using out-dated versions of Cheyenne Backup Agent for
Open Files driver, Ofant.sys. Please note that this driver may be installed by
many other software packages, not just Cheyenne ArcServ.
RESOLUTION
==========
To resolve this problem, do either of the following:
- The latest build of Cheyennes Open Files Agent should resolve this issue.
Contact Cheyenne for the availability of the latest build.
-or-
- Remove Cheyenne's Open Files Agent version from your Windows NT 4.0
installation.
MORE INFORMATION
================
The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.
======================================================================
Keywords :
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch kbAudDeveloper kbSBServSearch kbSBServ400
Version : WinNT:4.0
Issue type : kbprb
=============================================================================